Pitney Bowes Postal Equipment AW20905 User Manual
DM Series™ Digital Mailing Machine  
Constant Connection  
Technical Support Configuration Guide  
© Copyright 2007  
Pitney Bowes Inc.  
27 Waterview Drive  
Shelton, CT 06484  
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical  
(including photocopying, recording, or by any information storage retrieval system), without the owner’s express written permission.  
AW20905 Rev. A  
 
 
Confidentiality  
The information contained within this manual is proprietary and should only be disclosed to your  
Information Technology (IT) Department or designated network administrator while setting up a  
LAN/Firewall configuration for an Ethernet enabled, DM Series™ Digital Mailing System Meter. This  
manual contains materials and procedures related to the meter’s access to postal meter services provided  
by Pitney Bowes Inc. (“Pitney Bowes”). Consequently, no part of this document may be reproduced in  
any form or by any means without the express permission of an authorized representative of Pitney  
Bowes.  
Limitations of this Manual  
This manual provides confidential information to support customer efforts to identify and execute a  
LAN/Firewall configuration that best fits the organization’s unique computing environment. All  
recommendations in this guide are based on current industry practices for general security and firewall  
security, but may be superseded as circumstances change the environment associated with your  
organization’s configuration, or with the Pitney Bowes architecture supporting the DM Series™ Digital  
Mailing System Meter. Pitney Bowes will provide notification of changes and associated  
recommendations as changes occur from time to time. However, it is the responsibility of the individual  
organization to secure its own Network to the Pitney Bowes connection.  
Guidelines for Support Personnel  
The manual is designed for the technical support person in your organization who is responsible for  
determining how the business will connect the Ethernet enabled meter to your corporate LAN, and set  
up firewall access to the Internet. Because of the multitude of Networks in use by our customers, Pitney  
Bowes cannot provide individual guidance with respect to each organization’s infrastructure  
characteristics. We will however, provide all of the necessary information for each customer to provide  
a secure connection to the Pitney Bowes infrastructure for the services necessary to operate the Ethernet  
enabled meter in your secure Network environment. Pitney Bowes does have a Customer Support  
hotline for assistance during the process as set forth herein. They can be reached at 800-522-0020.  
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All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical  
(including photocopying, recording, or by any information storage retrieval system), without the owner’s express written permission.  
AW20905 Rev. A  
 
 
Overview  
Background  
Pitney Bowes offers a wide range of products and solutions, including those relating to accounting,  
addressing, mailing systems, scales, sorters, inserters, integrated web technologies, and productivity  
software to its customers. One of the many products it offers is the DM Series™ Digital Mailing  
Systems. These systems are managed by proprietary software that allows the meter to perform postage  
refills, as well as receive software downloads via a dial-up modem connection to Pitney Bowes Servers.  
Additionally, the software now offers the enhanced capability of supporting an Ethernet enabled  
connectivity option, providing faster refills and software downloads in a secure environment.  
Meter Security Overview  
DM Series™ Digital Mailing System Meters supports a wide variety of security features.  
The meter provides data security during sensitive data transmissions. While connected to a Pitney  
Bowes Server for postage refills, the meter uses public and private keys to authenticate and authorize the  
refill information. No private personal account or other sensitive information is transmitted between the  
meter and Pitney Bowes.  
On most meters, administrative features include the ability to limit access to meter functionality to  
authorized users via a four (4)-digit lock code. On these meters, a supervisor password can be added to  
restrict access to all or some of the administrative functionality. Once enabled, the lock code is required  
at start-up to access the meter. When using the lock code functionality, a timeout associated with  
inactivity relocks the meter, requiring the reentry of the lock code before using it again. For more  
information on this feature, please consult the user guide that came with your system.  
The meter also provides a simple Host-based firewall, which can be configured to trust all, trust none,  
or trust Host only. This feature is designed to permit secure communication between itself and PC based  
add-on packages.  
ICSA Labs Premier Services (“ICSA Labs”), a company specializing in custom evaluation and  
certification testing services for information technology products, recently conducted administration,  
vulnerability, data security, functional security, logging and persistence testing on the meter running  
version 17 Mega software at their facility.  
As a result of such testing, ISCA Labs certified that the Ethernet enabled DM Series™ Digital Mailing  
System Meter is qualified to operate securely over an  
Ethernet connection, is not vulnerable to exploitation, and will not introduce any vulnerability to an  
existing customer Network. In addition, ICSA Labs validated that the  
meter correctly and successfully expedited postage refills and software downloads.  
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All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical  
(including photocopying, recording, or by any information storage retrieval system), without the owner’s express written permission.  
AW20905 Rev. A  
 
 
Network Considerations  
The DM Series™ Mailing System Meters are equipped with USB ports that allow the connection of a  
USB Ethernet adaptor, with standard RJ45 connectors, to the relevant equipment and can be plugged  
directly into the customer’s Network.  
Setup of the Constant Connection Parameters  
Your Network Administrator may need to change some firewall settings to allow the meter to  
communicate over the Internet to Pitney Bowes. Specifically, the meter may need access to Pitney  
Bowes’ servers by allowing outbound HTTP (80) and FTP (21) access to 199.231.32.0/20 through the  
firewall.  
If your network uses Static IP addressing, then the network department will need to provide an IP  
address, Subnet Mask, and Default Gateway for entry into the meter.  
Dynamic or Static IP Addressing  
The DM Series™ meter supports both dynamic (table 1) and static (table 2) IP addressing. The IP  
address is defaulted to automatic addressing from a DHCP Server. You will be required to identify the  
following using your specific system’s meter menus:  
Table 1: Network Uses Dynamic IP Addresses  
DM500 through DM1000  
DM300c through DM450c  
1. Press the Menu key  
2. Choose Data Center Options  
3. Choose Network Settings  
4. Verify that Get IP is set to Auto  
5. Press the Enter key  
1. Press the Menu key on the meter  
2. Choose Set Up  
3. Choose Phone/Network Set Up  
4. Choose More Options (down arrow)  
5. Choose Network Settings  
6. Press the Home key to return to the Mail Run  
Screen  
6. Choose Mailing System Network Settings  
7. Choose Get IP Address  
8. Choose Get IP Address Automatically  
9. Choose Exit Set up  
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All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical  
(including photocopying, recording, or by any information storage retrieval system), without the owner’s express written permission.  
AW20905 Rev. A  
 
 
Table 2: Network Uses Static IP Addresses  
DM500 through DM1000  
DM300c through DM450c  
1. Press the Menu key  
1. Press the Menu key on the meter  
2. Choose Set up  
2. Choose Data Center Options  
3. Choose Phone/Network Set Up  
4. Choose More Options (down arrow)  
5. Choose Network Settings  
3. Choose Network Settings  
4. Choose Get IP  
5. Choose Specify Address Manually  
6. Choose IP Addr, press the Clear key and then  
enter the value determined by your network  
administrator. Press the enter key to accept  
7. Choose Subnet, press the Clear key and then  
enter the value determined by your network  
administrator. Press the enter key to accept  
8. Choose Gateway, press the Clear key and then  
enter the value determined by your network  
administrator. Press the enter key to accept  
6. Choose Mailing System Network Settings  
7. Choose Get IP Address  
8. Choose Specify an IP Address  
9. Choose IP Address, press the Clear key and  
then enter the value determined by your network 9. Press the Enter key to save your changes  
administrator. Press the Enter key to accept  
10. Choose Subnet Mask, press the Clear key and  
10. Press the Home key to return to the Mail Run  
then enter the value determined by your network  
Screen  
administrator. Press the Enter key to accept  
11. Choose Default Gateway, press the Clear key  
and then enter the value determined by your  
network administrator. Press the Enter key to  
accept  
12. Choose Exit Set up  
Port Information  
DM Series™ Mailing Systems require opening Port 80 (HTTP) and Port 21 (FTP) for communications  
to Pitney Bowes Servers. Port 80 is used to communicate XML formatted messages requesting services  
from Pitney Bowes’ postal and services related Servers. Port 21 is used to transmit new software and  
graphics to the meter.  
Other ports are used, and must be opened, depending upon additional packages that may be used in  
conjunction with the meter. This will be covered in separate documents available with the purchase of  
these options from Pitney Bowes. Available add-on packages include:  
• Business Manager – Business Manager Configuration White Paper  
• DFWorks™ – Systems Configuration – Network Ports Configuration  
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All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical  
(including photocopying, recording, or by any information storage retrieval system), without the owner’s express written permission.  
AW20905 Rev. A  
 
 
Firewalls  
It is recommended that all DM Series™ Digital Mailing System Meters be connected through a firewall.  
This is especially true when PCs are part of a Pitney Bowes Mailing System.  
If unrestricted outbound access is not allowed in a particular organization, then Network access to Pitney  
Bowes’ servers is accomplished by allowing outbound HTTP (80) and FTP (21) access to  
199.231.32.0/20 through the customer’s firewall.  
It should be noted that if a particular firewall supports unrestricted access to these ports, then the meter  
will automatically connect to Pitney Bowes’ services when the customer initiates a request from the  
meter, such as a refill request or a software download.  
Connecting to the Network  
1. Connect the Compact USB Network Adaptor to an available USB port on the Mailing Machine  
or USB Hub.  
2. Connect the network cable to the RJ45 port on the USB Network Adaptor and your network  
jack  
Enabling Constant Connection  
The meter comes with the LAN feature present, but this feature must be selected for use before it  
becomes active. Once Internet access has been enabled through the firewall by your IT representative,  
Constant Connection needs to be established by doing the following:  
DM500 through DM1000  
DM300c through DM450c  
1. Press the Menu key, go to: Data Center Options >  
Network Settings  
1. Press the Menu key on the meter  
2. Choose Set Up  
2. Verify that 'Get IP' is set to 'Auto'.  
3. Press the down arrow and verify that the 'MAC  
Addr' field is populated. This indicates the Mail  
Machine's NIC Card is working.  
3. Choose Phone/Network Set Up  
4. Choose Modem Type  
5. Choose Use LAN  
6. Choose Ok, Restart Now  
4. Press the Enter key and then the Home key  
5. The LAN should be setup to run now.  
6. Attempt a Balance Inquiry to confirm it works.  
The meter will now be enabled for use over your network.  
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All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical  
(including photocopying, recording, or by any information storage retrieval system), without the owner’s express written permission.  
AW20905 Rev. A  
 
 
Checking Connectivity  
To check connectivity, you may perform a balance inquiry by following the steps below:  
DM500 through DM1000  
DM300c through DM450c  
1. Verify the Network Adapter LED is  
On or flickering  
2. Press the Funds key  
3. Choose Get Postage by Phone®  
Balance  
1. Verify the Network Adapter LED is On or flickering  
2. Press the Refill Postage key  
3. Choose Check PBP Balance  
4. The following should occur in quick  
succession  
4. The following should occur in quick succession  
a. Display of Requesting Balance  
a. Display of Requesting  
Balance  
b. Display of Processing  
c. Display of Actual Balances  
5. Press Done to Exit  
b. Display of Processing  
c. Display of Actual Balances  
5. Press Continue to Exit  
If an error message is delivered, please review these Set Up instructions again with regards to the meter,  
and check the firewall parameter settings before continuing.  
Service Support  
Service Support on LAN connectivity can be obtained by calling 1.800.522.0020  
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All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical  
(including photocopying, recording, or by any information storage retrieval system), without the owner’s express written permission.  
AW20905 Rev. A  
 
 

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